Refunds & Returns Policy

JEWELLERY

Refunds & Returns

Due to the bespoke nature of our handcrafted and customised jewellery, we do not refund for change of mind.  All product related refund requests will be dealt with on a case by case basis.

NB: Due to health regulations, earrings cannot be returned or refunded. Golden Light Designs reserves the right not to accept items that have been used or worn for health reasons.

Jewellery Warranty Against Defects

Due to the bespoke and customised nature of Golden Light Designs products and merchandise being “one off or limited edition” pieces, we deal with customer returns questions individually on a case by case basis. We will at our option, replace or repair jewellery where our jeweller has determined they are defective due to the manufacturing process within 6 months after the date of purchase. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased, or don’t do what they are supposed to do.  All returns should be sent to Golden Light Designs at PO Box 7075, Mannering Park NSW 2259 AUSTRALIA.

Ring & Bangle Returns/ Exchange

We understand that sometimes you may order the wrong size for a ring or bangle.  In this case we will happily exchange your item for another size, provided you contact us within 7 days of receipt of your item and provide proof of purchase.  The item be in new condition with all original tags attached and jewellery bag included in your return.  Each return will incur our standard postage cost of $16 (including GST) in Australia and $35 for international exchanges.

Warranty Exclusions

The warranty against defects does not cover breakage, damage, kinks, changes in appearance, or the gradual degradation of all or part of the goods due to normal wear. Nor does it cover improper use, mishap, careless handling or the use of other jewellery such as charms or pendants not manufactured by Golden Light Designs or use outside Golden Light Design’s care instructions. Please note, Tarnishing naturally occurs with precious metals and therefore, cleaning is not covered by the warranty.

All refund or return questions should be directed to us at info@goldenlightdesigns.com

If the return is deemed to be due to an error on behalf of the purchaser, the item is to be returned at the purchaser’s expense. We recommend using a tracked courier or registered Australia post service for the item being returned. If the return is deemed to be due to an error on behalf of the purchaser, Golden Light Designs will offer to repair or replace the item for a fee to be determined and agreed with the purchaser based on the scope of work.  Golden Light Designs will not undertake any repair or replacement without approval from the purchaser.

If the return is deemed to be due to an error on behalf of Golden Light Designs, we will pay for postage costs incurred in returning the item as well as the cost of repairing or replacing and sending the item out to the purchaser.

Golden Light Designs will post repaired items within 21 days of receiving the goods to be repaired/replaced.

Designed and Custom items

We do not refund or exchange on items that have been designed and/or customised for change of mind, unless the item is deemed faulty. Faulty refers to manufacturing faults such as failure of hardware, components or workmanship. In this instance, please contact us with your proof of purchase.

HANDBAGS

Refunds & Returns

Golden Light Designs will gladly refund on our handbags and leather goods in accordance with the following conditions:

  • Item(s) is full price and purchased within 7 days
  • Full Price item is returned with proof of purchase
  • Full Price item is returned in new condition and unused with all tags attached

NB: Golden Light Designs reserves the right not to accept items that have been used or worn.  We do not refund sale items for change of mind.  We only provide refunds on Sale items when it is deemed faulty.  The refund amount will cover the value of the items purchased only, shipping costs are not refunded.

EXCHANGES

We understand that sometimes you may wish to exchange a handbag or one of our leather goods for another item.  We are happy to exchange the item for you, provided you contact us within 7 days of receipt of your item.  The item must be in new condition with all original tags attached and proof of purchase must be included with your exchange item.  Each return will incur our standard postage cost of $16 (including GST) in Australia and $35 for international exchanges.

If there is a price difference between the item purchased and the one you wish to exchange it for, we will credit or debit the credit card used on the initial purchase, or request the amount from your PayPal account to cover it.

SHIPPING FEES

We will provide a full refund on our items as per the conditions above, however shipping fees aren’t refundable. This applies to any shipping costs incurred on the original order, as well as the return shipping for refunds.

Warranty

Golden Light Designs stands by the quality of our manufacturing standards for our handbags and leather goods, as such, should any defect or manufacture fault (failure of hardware, components or workmanship) present itself please Contact Us and we will endeavour to assist you accordingly.  We will gladly exchange or refund with proof of purchase.

Leather is a natural product. As such, it will have characteristics and variations which are considered features of the leather. Damage and/or defects caused by personal wear and tear, accidents, treatment which is inconsistent with Golden Light Designs care instructions, dismantling or repair by persons other than recommended repair centres are not covered under the terms outlined above.

Designed and Custom items

We do not refund or exchange on items that have been designed and/or customised for change of mind, unless the item is deemed faulty. Faulty refers to manufacturing faults such as failure of hardware, components or workmanship. In this instance, please contact us with your proof of purchase.

Gift Vouchers

Gift vouchers are non-returnable, non-refundable and cannot be redeemed for cash.

  • Gift vouchers need to be used in full in one transaction. In other words, if your gift voucher is worth more than the value of Products you purchase in any single transaction through our Website, then any left-over value on your gift voucher cannot be used for any subsequent purchase.
  • Our gift vouchers can only be used to purchase Products via our Website. Gift Vouchers cannot be used to purchase products from any of our retail stockists.
  • Each gift voucher comes with a unique voucher code which needs to be entered at the time of checkout and this amount will be deducted from the total of your order.
  • Gift vouchers have an expiry date of 12 months from the date of purchase.
  • If there is any additional amount still owing after applying your gift voucher, you will need to use one of the alternate payment methods available on our website to pay for any outstanding amount.