Frequently Asked Questions

What if I want a specific crystal in my ‘Light Pyramid’?

It is possible to have a piece created with the specific crystal you require set in it. This service is subject to the availability of the type of crystal you’d like to set in your Light Pyramid. For further information please contact us .


How should I care for my crystals?

Crystals are delicate and should be treated with great care. You should avoid contact with perfume, lotions, chlorine, sweat and cleaning solutions and avoid soaking your crystal in any kind of jewellery cleaner or water. The best way to clean your crystal jewellery is by using a damp cloth and patting dry with a soft dry cloth.


Do my crystals need to be recharged?

Crystals carry galactic energy and divine light, so from time to time they may need their energy to be cleared and recharged. There are many ways to do this, but the easiest way is to recharge them in moonlight or sit them on a self clearing stone such as Citrine or Amethyst.
For those on a spiritual path you can ask your Higher Self or Spirit Guides to call in the appropriate Angelic Structures to assist with the clearing process and recharging to the crystals natural vibrational energy in healing & love & light.


Do you design custom pieces?

Yes. We can design a piece of jewellery, hand bag or accessory to suit your individual style, taste and circumstances. Contact us to discuss your requirements.


Can I place a back order for a specific item?

Yes. Please contact us to organise a back order for the piece you require. Some limited edition and one off pieces may not be available for back order.


What if my order is urgent?

For urgent orders please email info@goldenlightdesigns.com


What should I do if I order the wrong size ring or bangle?

If you order the wrong size from one of our collections, we will happily exchange it for the next size down or up. Custom designs can possibly be resized for an agreed workshop fee, based on the scope of work. Please contact us to discuss in more detail.
NB: All returns must be in original new condition and we reserve the right to refuse exchange if the item is not returned in new condition with all tags and branded packaging. The purchaser will be required to pay the cost of return postage.


How do I know what my ring or bangle size is?

We have a size guide on our website. Please print this out at 100% resolution and compare existing rings or bangles against this to determine your correct size. Alternatively you can measure the inside diameter in mm to determine how big you need the ring or bangle to be.